Claims - Intake Specialist

Location: Nashville / Tennessee

Job type

Employment type: Full-Time

Pay: Competitive/hour

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Job description

Req#: 2020-2278-1

As a Team Member at Acceptance Insurance, you will be part of a growing organization that continues to evolve and positively impact the lives of our customers.


Acceptance Insurance offers a full line of benefits including: Health Insurance, Dental, Vision, Paid Vacation, Disability Insurance and Employer Matching 401(k) Program.


WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

Job Summary:

Answer phones to respond to customers reporting new losses or other customer service related calls. Project a professional company image through phone interaction.


  • Answer incoming calls and direct the calls accordingly

  • Assist customers by directing the calls or completing the first notice of loss process

  • Obtain and input information relating to accidents for new claim creation

  • Enter claims received via mail, email for faxes into the AS400

  • Ensure accuracy of first notice of loss entry

  • Provide excellent customer service

  • Other tasks deemed appropriate

Job Requirements:

  • Computer literate with the ability to learn AS400 functions.

  • High school diploma or equivalent.

  • Professional verbal communication skills.

  • Good telephone manner to enhance relationships with customers.

  • Job involves sitting, with structured time schedule, working in front of a computer screen.

Decision Making Requirements:

  • Detail oriented

  • Ability to multi-task

Skills Required:

  • Accurate and quick data entry

  • Time management, prioritization and organizational skills are

  • Strong oral, written and communication skills

  • Ability to work effectively in a team environment

Education Requirements:

  • ¬†High School diploma or GED equivalency

By submitting your interest in this job, you agree to receive text notifications with additional steps to complete your job application. You will receive up to 6 messages from the number "63879". Message & data rates may apply. Please refer to our privacy policy for more information.

About company

Our vision is to be the most trusted provider of insurance products our customers need for peace of mind today and in the future. Our employees live in the same neighborhoods as you do. They shop the same stores. They drive the same roads. To say that we understand you would be an understatement. We are a team of over 1300 people strong dedicated to simply giving you the best insurance products possible.
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